Returns & Exchanges
At Trena, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your purchase doesn't meet your expectations, our streamlined return process ensures a quick and easy resolution.
Initiate Your Request
Log into your Trena account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Securely
Place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing